GCash KYC refers to the “Know Your Customer” identity verification process required for all users to comply with financial regulations. Completing KYC enhances security and prevents fraud, but can also cause account access issues if not done properly.
In this guide, we’ll explain everything you need to know about GCash KYC including steps to fulfill requirements, documents needed, troubleshooting tips, and more. Whether starting the verification process or resolving problems along the way, this overview will ensure you can complete KYC smoothly and securely access your e-wallet.
What is GCash KYC Verification?
KYC stands for “Know Your Customer” which means GCash must verify account holders’ real identities and ensure anti-money laundering compliance. All digital financial platforms are legally required to implement KYC verification.
GCash uses a combination of documents, selfies, and AI facial recognition to validate users’ identity. This prevents fraudulent accounts, enhances account security, and satisfies regulatory requirements.
Some key facts about GCash KYC:
- Mandatory for all users to access full services
- Requires submitting valid ID and matching selfies
- Uses facial recognition and manual reviews
- Can be done through app or over-the-counter
- Ongoing process to periodically re-verify identities
KYC helps make GCash a trusted platform, but can cause headaches if not completed properly. Let’s look at how to fulfill requirements.
Step-by-Step Guide to Complete GCash KYC
Here is an overview of the step-by-step process to complete GCash KYC verification:
Step 1) Have your primary valid photo ID card ready (SSS, driver’s license, passport, etc)
Step 2) Take clear selfie photos matching your ID portrait
Step 3) Open GCash and tap “Verify Account” in profile or when prompted
Step 4) Enter details matching your ID (name, DOB, etc)
Step 5) Upload front and back images of your ID
Step 6) Upload selfie photos following prompts
Step 7) Await results of automated facial recognition checks
Step 8) If additional info needed, provide to manual reviewers
Once everything matches and no other details are required, your account will show “Verified” status indicating successful KYC completion.
List of Valid GCash KYC ID Documents
GCash accepts the following government-issued photo identification documents for KYC:
- Driver’s License
- SSS ID
- Unified Multi-Purpose ID
- PSA Birth Certificate
- PRC Professional ID
- Postal ID
- OFW ID
- Seaman’s Book
- Alien Certificate of Registration
- School ID (for 13-17 years old)
Make sure photocopies are clear and entire ID is visible in images. Invalid or expired documents will be rejected.
Selfie Requirements and Tips for GCash KYC
Your selfie photos are key for matching your face to your ID during KYC facial verification. Follow these tips when taking KYC selfies:
- Use the rear camera, not front selfie camera
- Face should fill 60-80% of frame
- Neutral facial expression (no smiling, frowning)
- Look directly at camera lens
- Avoid hats, sunglasses, or objects blocking face
- Ensure adequate, even lighting on face
- Crop photo to shoulders up if needed
- Clean camera lens for sharp focus
Meeting selfie requirements verifies your identity and avoids complications.
Documents Needed for GCash KYC Verification
To complete KYC, you must submit:
1. Valid photo ID – Front and back images; current, not expired
2. Account selfies – Multiple clear photos matching ID
3. Secondary documents (if required) – Additional proof of billing, address, etc.
Make sure main ID document matches the account name registered with GCash. If names vary or issues arise, further verification may be needed.
GCash KYC Troubleshooting and Tips
Some common KYC issues and troubleshooting tips:
- Verification failed – Redo process using selfies meeting requirements. Avoid hats/glasses.
- Unclear documents – Retake pics in better lighting. Don’t cover any text or images.
- Incorrect details – Double check info matches ID exactly before submitting.
- Manual review needed – Provide any additional details requested by GCash for verification.
- Rejected ID – Make sure main ID is current and listed as accepted.
- Frozen account – Contact support if account locked despite successful KYC completion.
With some diligence and patience, you can work through any KYC difficulties. GCash support can also assist if you encounter verification problems.
Does KYC Verification Expire?
Once your account is fully KYC verified, you won’t have to redo the entire process again unless:
- You need to update your registered ID document
- Facial comparison fails down the line and re-verification is required
- Significant account changes prompt additional KYC confirmation
- Periodic re-verification is implemented as an added security measure
So while KYC itself does not strictly expire, maintain your current ID and be prepared to re-validate if requested periodically by GCash.
How Long Does GCash KYC Verification Take?
The time required to complete GCash KYC verification varies:
- Automated approvals take 24-48 hours in most cases
- Manual reviews can take 3 to 7 days if additional info is needed
- Re-submissions due to issues may add 2 to 3 days
- Government-initiated mass re-verification could have longer delays
As long as you provide valid, accurate documents that match GCash account details, the process is typically completed within a week at most.
Can I Use GCash Without KYC?
Technically yes – some very basic GCash functions like cash ins/outs, payments, and budgeting tools can be used prior to KYC.
However, the following restrictions apply until you complete verification:
- ₱15,000 total load limit per month
- ₱5,000 send limit per day
- ₱15,000 buy limit per month
- Can’t add bank accounts
- No access to credit or loans
So for practical purposes, completing KYC is required to fully utilize GCash. Functionality is severely limited otherwise.
What if I’m Below 18 Years Old?
GCash users under 18 can begin the KYC process using a school ID. However, full verification requires:
- Parental consent and presence when submitting KYC
- School ID PLUS parent’s valid primary ID
- Selfies and details from both minor and parent
Those 13-17 can start the process but need parental participation to satisfy KYC requirements before age 18.
Key Takeaways – GCash KYC
- KYC verifies identity to enhance security and prevent fraud
- Requires valid government ID, account selfies, plus any added documents
- Automated process but manual reviews may be required
- Complete accurately to avoid rejected verification
- Expect 1-7 days processing time in most cases
- Functionality limited without completing KYC
- Parental involvement needed for minors under 18
Fulfilling KYC requirements is essential to gain full use of your GCash account services. Follow the steps outlined to complete verification smoothly and begin securely transacting digitally.